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Privacy Policy

Effective Date: September 9, 2026

Entity: Pragware (“we,” “our,” or “us”)

Website: www.pragware.in

Pragware is committed to protecting your personal and business privacy. This Privacy Policy outlines how we collect, handle, and safeguard your details, commercial transactions, and proprietary project files when you browse our catalog, request quotes, or order our stainless steel drainage systems and hardware fittings.

1. Information We Collect

  • Contact & Business Details: Name, firm name, designation, email address, phone number, and delivery/site address provided during inquiries, sample requests, or orders.

  • Commercial & Tax Data: Billing address, GSTIN/tax registration details, purchase history, and payment reference numbers.

  • Technical & Project Specifications: Architectural layouts, CAD drawings, site measurements, load-bearing requirements, and custom fabrication notes shared for estimation or manufacturing.

  • Website Analytics: Basic technical logs (such as IP address and browser type) collected via cookies to optimize website performance.

2. How We Use Your Information

  • Production & Delivery: Processing orders, custom metal fabrication, factory quality checks, dispatching shipments, and coordinating site delivery.

  • Commercial Proposals & Support: Providing price estimates, product datasheets, material grade advice (e.g., SS 304 / SS 316), and after-sales support.

  • Statutory Compliance: Issuing commercial tax invoices, generating e-way bills, and meeting mandatory regulatory requirements.

  • Catalog Updates: Notifying trade partners of new product designs or technical revisions (opt-out available anytime).

3. Confidentiality of Architectural & Fabrication Drawings

  • Strict Confidentiality: All customer blueprints, CAD/CAM models, site dimensions, and proprietary project plans are treated as confidential assets.

  • Limited Purpose: Technical documents are used strictly to evaluate feasibility, generate quotes, manufacture bespoke drainage covers, and guide installation.

  • Access Restrictions: Access is restricted strictly on a need-to-know basis to our design engineers and production team. We do not publish, sell, or disclose proprietary designs without prior written consent.

  • Intellectual Property & NDAs: Clients retain ownership of their proprietary architectural plans; Pragware retains ownership of its standard tooling, dies, and profiles. We execute standalone bilateral NDAs upon request for sensitive projects.

4. Data Sharing & Third Parties

We do not sell or trade your data. Information is shared strictly when necessary with:

  • Logistics & Freight Partners: Transporters, couriers, and drivers to deliver goods to your warehouse or project site.

  • Financial & Payment Processors: Banking channels to verify payments.

  • Statutory Authorities: Government and tax bodies when required by law (e.g., GST filings).

5. Data Security & Retention

  • We maintain administrative, physical, and technical safeguards to prevent unauthorized access or loss of your contact details, commercial records, and drawings.

  • Invoices and statutory documentation are retained in accordance with applicable tax and corporate laws. Project inquiries that do not proceed to production are retained only as needed for business records.

6. Your Rights & Contact Information

You may review, update, or request the deletion of your contact information, or request the return/deletion of submitted technical drawings (subject to legal and tax retention rules).

For any privacy or technical-data questions, reach us at: